SP Sergiu M. Postolache

Assistant Front Office Manager

Hotel operations leader with a digital mindset.

9+ years at Meliá Hotels International, currently supporting Front Office operations at Meliá Castilla, one of Madrid’s largest urban hotels. I combine team leadership, guest experience and complex hotel operations with a strong interest in PMS systems, process improvement and hospitality technology.

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Professional profile

I am a hospitality management professional experienced in high-volume Front Office environments, team coordination, service recovery, room inventory control, VIP operations and cross-department execution.

My professional direction is focused on growing towards broader hotel management roles, while continuing to build a strong profile around digital transformation, PMS adoption and operational improvement in hospitality.

Selected strengths

Large-scale operations

Experience managing complex arrivals, departures, groups, VIPs, overbooking and last-minute operational changes.

Team leadership

Hands-on leadership approach focused on coaching, standards, consistency and team performance in demanding environments.

Hospitality technology

Operational involvement in Oracle Opera Cloud rollout, user adoption and practical PMS workflow improvement.

Experience

Jan 2023 — Present

Assistant Front Office Manager

Meliá Castilla · Meliá Hotels International · Madrid

  • Lead daily Front Office operations in a 900+ room urban hotel.
  • Coordinate teams, room inventory, groups, VIPs and critical guest situations.
  • Support SOP implementation and cross-department coordination with Reservations, Sales & Events, Housekeeping, Maintenance and Finance.
  • Key project: operational rollout and user adoption of Oracle Opera Cloud.
May 2019 — Dec 2022

Front Desk Supervisor

Meliá Castilla · Meliá Hotels International · Madrid

  • Supervised front desk operations and supported service quality standards.
  • Trained and mentored new front desk agents.
  • Managed room assignments, financial transactions, night audits and operational incidents.
Jun 2017 — May 2019

Receptionist

Meliá Castilla · Meliá Hotels International · Madrid

  • Handled check-ins, check-outs, room assignments and group reservations.
  • Supported international corporate and leisure guests in a fast-paced environment.
  • Performed back-office administrative tasks and telephone coordination.

Skills & tools

Hotel Operations Leadership Front Office Team Leadership Guest Service Excellence Budgeting & Financial Management Group, VIP & High-Volume Operations Room Inventory & Crisis Management Process Improvement & SOPs Oracle Opera Cloud Adoption

Software

Opera PMS · Amadeus PMS · Microsoft 365 · G Suite

Education

2014 — 2016

Tourism, Hospitality Management

IES Escuela Superior de Hostelería y Turismo · Madrid

2016 — 2017

Internship · Hotel Meliá Castilla

Reception · Sales & Events · Concierge · Housekeeping

Available for national and international opportunities

Let’s connect.

Interested in hotel operations, guest experience, leadership and the evolution of hospitality through technology.

contact@sergiupostolache.com LinkedIn